INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! At OrthoPharma, we guarantee that you will receive the same product that you see in the picture. We take pride in providing accurate and high-quality product images on our website, ensuring that what you see is what you get.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website. Once logged in, navigate to your account dashboard or profile section, where you should find a section labeled "Order". In this section, you will be able to view a list of your past orders, including the corresponding sales receipts. Simply click on the specific order you wish to see the receipt for, and it should open up with all the details of your purchase, including the receipt information.

If you made the purchase as a guest and did not create an account, you may have received an email with the sales receipt after completing your purchase. Check your email inbox for the order confirmation or receipt email, which should contain all the necessary details of your purchase.

Will you restock items indicated as "out of stock"?

At OrthoPharma, we are dedicated to restocking items that are currently indicated as "out of stock." As a company that sources high-quality medical products, we understand the importance of product availability. However, please bear in mind that international shipments and customs procedures may occasionally cause a slight delay in restocking.

Where do we deliver?

At OrthoPharma, we are proud to offer delivery services to all the Lebanese territories. We strive to make our high-quality medical products accessible to customers across the entire country. Whether you're in the bustling city or a more remote area, our delivery network is designed to reach you wherever you are in Lebanon.

How can I place an order?

Placing an order with us at OrthoPharma is a straightforward and convenient process. Once you have selected the products you wish to purchase, add them to your cart by clicking on the "Add to Cart" button. Review your cart to ensure all the items are correct and then proceed to the checkout page. During checkout, you will be prompted to provide your billing and shipping information. Rest assured that your data is handled securely and in compliance with privacy regulations.

We offer multiple payment methods for your convenience, making it easy to complete your transaction. After your order is successfully placed, you will receive an order confirmation email, providing you with the details of your purchase.

What payment methods do we accept?

At OrthoPharma, we offer convenient and secure payment options to ensure a hassle-free shopping experience for our valued customers. We currently accept two payment methods:

  1. Cash: For customers who prefer the traditional payment method, we accept cash payments upon delivery. You can make the payment directly to our delivery personnel when your order is delivered to your doorstep.
  2. Visa Card: To provide a seamless online payment experience, we accept Visa card payments. During the checkout process on our website, you can securely enter your Visa card details, and the payment will be processed electronically.

Rest assured, we prioritize the security of your financial information, and all online transactions are encrypted to safeguard your data.

 

Our commitment to transparency and customer satisfaction is of utmost importance to us, and we strive to deliver products that meet and even exceed your expectations. Should you have any questions or concerns about our products, feel free to reach out to our dedicated customer support team, who will be more than happy to assist you. Your trust in us is valued, and we are here to ensure a seamless shopping experience for you. Thank you for choosing OrthoPharma - your trusted partner in healthcare.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    We Open 5 Days a week:

    Monday till Friday: 9:00 am to 7:00 pm
    Saturday: 9:00 am to 2:00pm